Employment

Position Summary:
This position operates the admissions desk at the Pratt Museum and works as part of a dynamic team to
maximize the quality of the Museum’s visitor experience.

MAJOR ACTIVITIES:

1. Work at the front desk. Work includes but is not limited to selling admissions to visitors,
boosting membership sales and donations, responding to visitor inquiries in person or by
phone, directing inquiries to appropriate staff, operating square register, and doing daily
reconciliations and selling merchandise.

2 Keep a balanced till and provide accurate daily record keeping of admissions and sales.

3. Provide stellar customer service by connecting with visitors and sharing the mission of the
Pratt Museum.

4. Maintain effective and positive communication with Museum staff, volunteers, members,
and visitors.

5. May assist in special projects as assigned to Visitor Services staff, such as bulk mailings and
filings. May assist in special events at the museum.

6. Other duties as assigned.

REQUIREMENTS:
Must be willing and able to work weekends (Saturday and Sunday), (rare) evenings, and holidays.
Education & Work Experience: Minimum two years of experience in customer service preferred but not
required. Training and experience in cultural and/or natural history interpretation a plus.
Skills/Abilities: Strong skills in problem-solving; credit card, and cash register skills preferred but can be

taught; ability to work with the public; and ability to work independently are essential. Should be able to
work as a collaborative team member with people of all ages and skill levels (ideally, with flexibility and
humor); willingness to gain knowledge of and enthusiasm for the cultural and natural history of the
region and a desire to communicate this to the general public; ability to conduct business in a
professional manner; concern for care and maintenance of exhibits and collections in the galleries.

Submit resume and letter of interest to lkelley@prattmuseum.org.