Gallery Host
The Pratt Museum builds and strengthens relationships between people and place through stories relevant to Kachemak Bay. We do this through exhibits and programs designed to inspire curiosity, expand sharing, deepen awareness and understanding.
POSITION SUMMARY: This position operates the admissions desk at the Pratt Museum and works as part of a dynamic team to maximize the quality of the Museum’s visitor experience.
MAJOR ACTIVITIES:
- Front desk work includes but is not limited to greeting visitors, selling admissions to visitors, membership sales and donations, responding to visitor inquiries in person or by phone, directing inquiries to appropriate staff, operating square register and doing daily reconciliations, and selling merchandise.
- Keep a balanced till and provide accurate daily record keeping of admissions and sales.
- Provide stellar customer service by connecting with visitors and sharing the mission of the Pratt Museum.
- Maintain effective and positive communication with Museum staff, volunteers, members, and visitors.
- May assist in special projects as assigned to Visitor Services staff, such as bulk mailings and filings. May assist in special events at the museum.
- Other duties as assigned.
ORGANIZATIONAL RESPONSIBILITIES:
- Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
- Support compliance with standards set by the American Alliance of Museums and policies and procedures of the Pratt Museum.
- Contribute to and support the Pratt strategic plan, annual priorities, institutional initiatives, and commitment to diversity, inclusion, equity, and access.
- Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
REQUIREMENTS:
Must be willing and able to work weekends (Saturday and Sunday) and holidays.
Skills/Abilities: Strong skills in problem-solving; credit card, and cash register skills preferred but can be taught; ability to work with the public; and ability to work independently are essential. Should be able to work as a collaborative team member with people of all ages and skill levels with flexibility and humor; willingness to gain knowledge of and enthusiasm for the cultural and natural history of the region and a desire to communicate this to the general public; ability to conduct business in a professional manner; concern for care and maintenance of exhibits and collections in the galleries.
Education & Work Experience: Minimum two years of experience in customer service preferred but not required. Training and experience in cultural and/or natural history interpretation a plus.
HOW TO APPLY: Please provide a resume and a letter of interest to director@prattmuseum.org or send/deliver to the Pratt Museum at 3779 Bartlett Street, Homer, Alaska, 99603. Please note that a background check may be required for a successful applicant.
WAGE/HRS: $12 – $18 p/h DOE
APPLICATION DEADLINE: Open Until Filled/As Needed on Ongoing Basis
MUSEUM HOURS OF OPERATION: The museum is open to the public Wed-Sun, 11-4. Must be willing and able to work weekends (Saturday and Sunday).
Administrative Coordinator
POSITION SUMMARY:
The Administrative Coordinator is a critical member of our team, working closely with the Executive Director, Finance & Grants Manager, Communications Manager and Senior Educational Engagement Manager. This person brings strong organizational skills and attention to detail to this position and our team. This position assists with grant application/reporting, membership (database, renewals, acknowledgments), outreach, special projects, and a variety of administrative functions across the museum.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Development: Assist with grant opportunity calendar, applications, tracking, and reporting.
Membership: Help cultivate and serve Pratt members and potential members through regular outreach/communications, membership/gift acknowledgments, welcome kits, renewals, delivery of member benefits, general correspondence, response/follow-up to inquiries, etc.
Database Coordination: Support ongoing care of museum database. Answer inquiries via phone and email regarding membership. Input information into the Pratt Museum database. Generate database reports, enter payments, verify and update database records. Provide additional database management services including but not limited to ongoing file entry and clean up, setting up products and events, producing files for mailings, etc.
Office Coordination: Help keep our team running smoothly. Prepare and distribute incoming and outgoing mail, including bulk mailings, special program/event kits, etc. Order/purchase office supplies, organize the storage of supplies. Maintain office files and common office/project workspace.
Finance: Assist Finance & Grants Manager with preparing deposits, preparation of reports, etc.
Meetings, Programs, Events: Assist with planning, outreach, registration, materials production/mailing, and support services for meetings, programs, and events including staffing as needed/appropriate.
Other projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES:
- Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
- Support compliance with standards set by the American Alliance of Museums and policies and procedures of the Pratt Museum.
- Contribute to and support the Pratt strategic plan, annual priorities, institutional initiatives, and commitment to diversity, inclusion, equity, and access.
- Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
REQUIREMENTS:
The Administrative Coordinator must be a flexible team player, have strong written and oral communication skills as well as strong interpersonal skills. They should have the ability to manage multiple projects with attention to detail and strong organizational skills. Proficiency in Word, Excel, databases, and commonly used digital landscape tools. Preferred experience such as work at a nonprofit organization.
WAGE/HRS: $16 – $20 p/h DOE, part-time
APPLY: Submit resume, cover letter, and three professional references to director@prattmuseum.org.
DEADLINE: Review of applications will begin as received and continue until the position is filled.